Oliver Wyman · Dec 2022 – Sep 2024 · Technical & Systems Learning
Helping a global workforce adopt Salesforce/Certinia
When Oliver Wyman launched Certinia across its worldwide teams, people needed clear, trustworthy help from day one. Working with subject-matter experts and the project management team, I designed and built interactive guides and video tutorials — and kept them current as the system evolved.
7,000+
employees across six continents
28
interactive guides, 125 chapters
45
video tutorials
Apr 2024
global go-live supported, with updates after launch